Legal
Privacy Policy
Last updated: September 16, 2026
This Policy applies to the Peela website, mobile application, and related services including Normal Ride, Bring Me, Send To, Bring Cylinder, Call Ambulance, Parcel Delivery, and upcoming shop and restaurant ordering features.
1. Introduction
Peela (“Peela,” “we,” “us,” or “our”) operates a ride booking and multi-service mobile application and website that let you book rides, request deliveries (including Bring Me, Send To, Parcel Delivery, and Bring Cylinder), call for ambulance support, and access other features we may add over time (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Peela, you agree to the practices described here.
2. Information We Collect
We may collect the following categories of information: • Account details — name, phone number, email address, profile photo, and login credentials. • Location data — precise or approximate location when you use ride, delivery, or emergency-related features, so we can match you with drivers and complete your request. • Trip and order data — pickup and drop-off points, route details, service type, timestamps, fare estimates, and payment status. • Device and usage data — device type, operating system, app version, IP address, crash logs, and how you interact with the app or website. • Communications — messages you send to support, in-app chat related to a trip or delivery, and feedback or ratings. • Payment information — limited payment metadata processed through our payment partners (we do not store full card numbers on our servers unless required and disclosed).
3. How We Use Your Information
We use your information to: • Provide, operate, and improve the Services (rides, deliveries, emergency requests, and partner tools). • Match you with drivers, riders, or delivery agents and enable real-time tracking. • Process payments, refunds, and promotions. • Communicate about your bookings, account security, service updates, and support requests. • Detect, prevent, and investigate fraud, abuse, or safety incidents. • Comply with legal obligations and enforce our terms. • Analyze usage to improve reliability, safety, and new features (including upcoming shops and restaurants).
4. How We Share Information
We may share information with: • Drivers, delivery agents, and partners — as needed to fulfill your ride or delivery (for example, name, pickup/drop-off, and contact details). • Service providers — hosting, analytics, maps, SMS, customer support, and payment processors bound by confidentiality obligations. • Emergency and safety responders — when you use Call Ambulance or when we reasonably believe disclosure is necessary to protect life or safety. • Legal authorities — when required by law, court order, or to protect Peela’s rights and users. • Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards. We do not sell your personal information to third parties for their independent marketing.
5. Location and Sensitive Features
Location is central to Peela’s core features. You can control location permissions in your device settings; some features may not work without location access. Call Ambulance and similar emergency features may involve sharing your location and contact details with emergency partners. Use these features only when appropriate. Peela is a technology platform and is not itself an emergency medical provider.
6. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Trip and delivery records may be kept for safety, fraud prevention, and regulatory reasons for a longer period where necessary.
7. Security
We use administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; please keep your login details confidential and notify us of any suspected account compromise.
8. Your Rights and Choices
Depending on applicable law, you may have the right to: • Access, correct, or update your account information. • Request deletion of certain personal data, subject to legal retention needs. • Withdraw consent for optional processing (for example, marketing emails). • Control location, notifications, and app permissions on your device. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
9. Children’s Privacy
Peela is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
10. International Users
If you access Peela from outside the country where our servers or partners operate, your information may be transferred to and processed in other jurisdictions that may have different data protection laws. We take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy on this page and update the “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: Email: support@peela.app Address: Deans Trade Center We will respond to privacy requests within a reasonable timeframe.
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